Why use the Home Loan Shop?

Given the maze of home loan products available in the market today, The Home Loan Shop helps potential real estate loan customers find the right loan to meet their particular needs or circumstances. We seek to arrange finance on your behalf in a relaxed, courteous, and friendly manner, without all the jargon and sales pitches. Most importantly, all our consultants are industry accredited and members of the Mortgage & Finance Association of Australia (external website).

How much will we charge you?
Our service is absolutely free. The Home Loan Shop, Tasmania does not charge a brokerage fee for any residential mortgage loan application. We simply rely on the commission provided to us by the lender and will disclose this to you. We want to be as transparent as possible and assure our customers that our consultants do not favour one home loan lender against another based on the commission they receive.

Complaints Officer
Our Complaints Officer is available if you have any complaints or are not satisfied with our service. Please contact our Complaints Officer in writing, or via phone or email and we will try to sort it out as quickly as possible.

Contact our Complaints Officer

If we can't solve the problem, you may wish to contact the Credit Ombudsman Service Limited. The Home Loan Shop, Tasmania are a member of this service, which is an independent and impartial complaint resolutions scheme approved by the Australian Securities and Investments Commission.

For further information visit the Credit Ombudsman Service Limited website (external website), or phone 1800 138 422.